Política de reembolso
Refund & Return Policy
We have a 30-day return policy for most items. If you are located in the European Union, please see the EU Right of Withdrawal section below for your specific rights.
Eligibility To be eligible for a return, your item must be in the same condition you received it — unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, contact us at ben@pioneerhealthlabs.com or submit a request through your account at https://shopify.com/82566152450/account. Please note that returns must be shipped to 755 Winslow Way East, Suite 204 Bainbridge Island, WA 98110. Items sent back without first requesting a return will not be accepted.
Damages and Issues Inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
Exceptions / Non-Returnable Items The following cannot be returned:
- Opened or used supplements, powders, gummies, drops, or serums (for health and hygiene reasons)
- Perishable or consumable products once opened
- Custom or personalized orders
- Sale items and gift cards
Exchanges To exchange an item, return it and place a new order once the return is accepted.
European Union — Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving the last item in your order, for any reason and without justification.
To exercise this right, notify us within 14 days of delivery by contacting ben@pioneerhealthlabs.com or submitting a request through your account at https://shopify.com/82566152450/account. You then have a further 14 days to return the item.
Conditions: Items must be returned unopened and unused in original packaging. Opened supplements, serums, powders, gummies, or drops are exempt from the right of withdrawal under EU rules for sealed health and hygiene goods.
Refunds: We will process your refund within 14 days of receiving your return (or proof of shipment, whichever is earlier). Refunds include the standard outbound shipping cost you paid (upgraded shipping costs are not refunded). Refunds are issued to your original payment method.
Return shipping: Return shipping costs are the customer's responsibility
Refunds (General) Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at ben@pioneerhealthlabs.com.